In December last year, the Financial Conduct Authority (FCA) undertook a consultation which looked at customer engagement around policy renewal. The FCA wanted to encourage customers to shop around so that they could find the best product for them.
They felt that customers often had low levels of engagement with their insurance companies at this point in time, but that if they were presented with key pieces of information the customers were more likely to look and see if they were getting the best deal to suit their needs. They found that the inclusion of the previous years’ premium had the greatest impact on customer action.
Now the FCA has proposed new rules and guidance for general insurance renewals to encourage customer engagement and competition in the marketplace. (more…)
Last week the DVSA advised that they would like the public to give their views on plans to make significant changes to the driving test. These changes include asking the learner to use a satnav, park in a supermarket parking bay and to show that they can use a car’s features – such as turning on the rear window heater – while driving. The DVSA believe these changes would make the test far more a realistic reflection of modern driving.
Further information and a link to the consultation can be found here.
Last week Britain’s biggest car maker, Jaguar Land Rover, announced that it will be creating a fleet of more than 100 research vehicles over the next few years which will be used to test autonomous and connected technology. The first of these vehicles will be on our roads later this year. They join Ford and Volvo as vehicle manufacturers who have plans to test such vehicles on our roads.
JLR plans to test their autonomous vehicles on the motorways and urban roads near their headquarters in Coventry. This is in line with plans announced in March that such cars would be tested on motorways.
This will lead up to 2020, by which point the government is looking to allow members of the public to use driverless cars on the streets. The government has launched a consultation which gives members of the public the opportunity to have their say on the use of these advanced driver assistance and technologies in cars on British roads. The government is looking to change insurance and motoring rules, so the outcome of the consultation is of interest to RDT and our clients.