This month, we asked our senior ‘Customer Service Team’ engineer to talk about his ‘issue resolution’ role within RDT, and his agricultural connection…
“I wasn’t always a programmer. Through my early career I worked in horticulture; firstly as a grower of ornamental trees and hops, and then as a researcher into the branching in fruit trees.
“All the time though I was learning how to manage data, from payroll information to experiment results, in computerised form. This led to the decision to use these skills more, so I joined Lloyds of London as a developer. For the years I was there, I learnt a lot about the insurance market as well as how to produce quality software, including some business-critical, internationally used web sites. So when I was looking for a new challenge, RDT seemed an obvious choice. (more…)
We asked our ‘credit hire’ product owner to talk about how her career led her to RDT, what her role here entails, and what makes her tick…
“Before I came to RDT I worked at various insurance companies including Brit Insurance, Direct Line and Rebus.
“I joined RDT almost six years ago as a project manager but moved into a business analyst role after a year. I was immediately sent to Australia to gather requirements for replacing RAA’s green screen insurance solution with Landscape. This had many challenges – not just to implement a number of personal lines products, but to understand Australia’s complex tax rules and language differences. (more…)
What is the role of a Scrum Master?
We have already talked about the role of the product owner, who plays an important part in the scrum team by defining what the team works on. The role of scrum master is just as important, as they facilitate production and delivery. The scrum master is often thought of as the team’s coach, encouraging and motivating team members to do the best work they can, at the same time ensuring that everybody works within the rules of Agile principles and practices.