Insurance automation software

The AI-powered operations platform for insurance

ACE works alongside your core systems. Using APIs and events,
it connects policy, claims, billing, CRM and third-party services
into a single operational layer.

ACE brings together the full picture – systems, data, rules,
people and AI – to automate work, reduce manual effort and
deliver smarter outcomes.

What ACE enables

Orchestrates work across people, systems and partners
Automates workflows end-to-end, not just individual tasks
Integrates AI into workflows within defined business controls
Reduces manual effort and operational friction
Applies consistent rules and controls at scale
Supports high-volume operations without bottlenecks
Maintains clear audit trails and governance

false

Markerstudy Insurance Services RDT client

A trusted insurance partner

ACE has been instrumental in enabling Somerset Bridge to scale during a period of significant growth. We have driven efficiency and process improvement – and by automating a large proportion of high-volume, low-effort tasks, our claims handlers can now focus on more value-added activities.

Head of Claims Systems, Somerset Bridge

By automatically allocating claims to the recovery team, we reduce manual intervention and administrative overhead. This efficiency translates to faster processing times and improved overall productivity

Specialist Claims Manager, Markerstudy Insurance Services Limited

Powerful capabilities. Measurable impact.

Connect

Integrate any system, data source or partner using APIs and events.

Understand

Extract, validate and enrich information from documents and unstructured data.

Decide

Apply business rules and AI to drive consistent, confident decisions

Orchestrate

Coordinate work across people, systems and partners - seamlessly and intelligently

Execute

Automate routine work and guide users through the tasks that matter

Learn

Capture outcomes, measure performance and continuously improve

Enabling insurers to operate better, together.

Claims Automation

Transform your claims operation with automation that reduces manual effort, improves accuracy, and accelerates outcomes from intake through settlement.

Explore claims automation

Document Processing

Extract, validate and enrich data from structured and unstructured sources to remove manual work, improve data quality and trigger workflow actions automatically.

Explore document processing

Workflow & orchestration

Connect people, systems and partners through flexible workflows designed for insurance operations, improving control, speed and consistency.

Explore workflow automation

true

Recognised by industry experts

Out of the box functionality

Empower business users to design and implement workflows through an intuitive, low-code/no-code interface – no deep technical knowledge needed.
ACE offers a range of predefined workflow templates tailored for the insurance sector, along with the flexibility to customise and develop your own workflows.

With a library of industry-standard integrations and the capability to expand this library as needed, ACE integrates via API, fostering smooth collaboration and compatibility across modern and legacy platforms.

This provides control over interactions between disparate systems, across various lines of business.

Watch video

ACE in action

ACE accelerates the shift from repetitive, labour-intensive tasks, to efficient digitally led, human in the loop claims workflows. This transformation enables claims handlers to focus their time entirely on
more value-added complex tasks.

This transformation enables claims handlers to focus their time entirely on more value-added complex tasks. ACE’s integration with third-party systems ensures a cohesive operational ecosystem, while its data-driven approach enables continuous improvement. From incident to settlement, ACE transforms claims management, enhancing accuracy, speed and customer satisfaction.

Experience the power of ACE as it revolutionises the insurance landscape, delivering optimised processes and superior results with every claim handled.

ACE-powered claims

Claims automation

Revolutionise underwriting with ACE, delivering unparalleled efficiency and accuracy

From initial application to issuing policy, ACE can transform the underwriting process, enhancing speed, accuracy, and customer satisfaction.

With intuitive tools and seamless integration, ACE can empower underwriters to streamline processes and make informed decisions. Harnessing data resources, ACE provides valuable insights for risk assessment, enabling proactive decision-making and optimised outcomes.

Underwriting workbench

ACE empowers insurers with automated actions to enhance customer service, such as personalised communication, proactive issue resolution, and tailored service offerings

By leveraging ACE, insurance customer service can be significantly enhanced. Automate updates and alerts to keep customers informed about claim progress, policy changes, and required information throughout the insurance lifecycle. Utilise multiple communication channels to provide support through customers’ preferred methods, and automate the generation and management of necessary documentation.

ACE ensures that information is easily accessed and processed, leading to a smoother, more efficient experience for both customers and staff.

Customer service enhancement

ACE advances business automation, offering insurers unparalleled rule management agility and precision

With intuitive interfaces and seamless integration, ACE empowers users to create, modify, and deploy business rules effortlessly. Leveraging advanced algorithms and real-time analytics, ACE ensures compliance and optimises decision-making. ACE streamlines business management, reducing manual errors and enhancing operational efficiency.

Experience the next generation of business automation with ACE, where innovation meets reliability for unmatched effectiveness in adapting to evolving business requirements and driving operational excellence in insurance operations.