AI has the potential to transform claims, but individual tools and isolated use cases can only go so far. Real progress comes from connecting technology, information, services and people around the complete claims journey.
This practical guide explores how claims orchestration can help insurers introduce focused improvements, maintain appropriate human oversight and demonstrate measurable value.
What you’ll learn
Download the guide to explore:
What claims orchestration means in practice
Why isolated automation and AI initiatives can struggle to deliver wider change
How to identify friction, delays and disconnected hand-offs
Where AI, automation, business rules, specialist services and people should contribute
How to define a focused, achievable orchestration opportunity
The role of human judgement, empathy, governance and escalation
How to measure operational, customer, people and financial outcomes
How to build a clearer business case for change
Turn the thinking into action
The companion worksheet provides a practical framework for applying the ideas to a specific claim type or customer journey.
Download the fillable worksheet
The worksheet can be completed digitally and shared with colleagues to support a structured working session.
Use it to:
Map the current journey and define the desired outcome
Identify friction, missing information and unclear ownership
Decide which capabilities should contribute
Define the smallest valuable change
Capture dependencies, risks and controls
Set measures, baselines, targets and review dates
Estimate cashable savings, released capacity and claims-cost improvements
Record the next action, owner and evidence required
Ready to orchestrate what happens next?
ACE helps insurers connect AI, automation, data, business rules, services and people around the claim.
Talk to RDT about how claims orchestration could support your next transformation opportunity.
