Posted on 24 July 2024 by
Mark Bates, chief executive at RDT, examines how the claims handlers of the future should be supplemented by technology for automated claims processing in an Insurance Times article
Read a summary below or you can read our article in full here
24 July 2024
The insurance claims processing industry is undergoing a significant transformation driven by technological advancements and changing customer expectations.
This shift is leading to the emergence of new, digitally adept roles within the industry, including:
- Digitally Enabled Customer Advisors: Handling straight forward claims using digital tools to provide quick, human-touch services
- Complex Claims Adjustors: Managing intricate claims beyond current automation capabilities
- Claims Prevention Specialists: Focusing on identifying risks and preventing claims
- Claims Technology Product Owners: Developing technology solutions to enhance claims processing
In an article in Insurance Times, Mark Bates from RDT highlights the potential of claims rules engines, particularly RDT’s Agile Composition Engine (ACE), by integrating automated claims processing with human expertise. ACE categorises, prioritises, and processes claims, automating routine tasks while alerting claims handlers for cases requiring human intervention. This approach allows insurers to reduce manual effort, enhance precision, and maintain customer-centric services.
By blending technology with human skills, tools like ACE are revolutionising automated claims processing, making it more efficient, adaptive, and responsive to consumer needs, thus setting a new industry standard.
Ready to revolutionise your claims processing? Discover how ACE can transform your operations with cutting-edge automation and human expertise.
