Vacancies

The CRM owns RDT’s commercial and strategic relationship with allocated clients, building trusted partnerships, aligning expectations and translating current and future needs into clear plans, measurable value and sustainable revenue growth.
 
Working across agile, multi-disciplinary engagements, the CRM leads account governance and client-facing commercial communication. Delivery teams own requirements, design, build and implementation once work is agreed, while the CRM retains relationship oversight, coordinates stakeholders and manages the commercial impact of change.
 
 The CRM acts as a trusted adviser and the voice of the client within RDT, combining client and insurance-market insight with RDT’s product, technology and delivery expertise. The role balances disciplined day-to-day execution with long-term relationship development, account growth and wider Business Development priorities.

• Own the commercial and strategic relationship between RDT and allocated clients, acting as the primary point of contact and ensuring a clear understanding of client priorities, risks, opportunities and overall account health.
• Act as the day-to-day escalation point for client issues, maintaining clear client communication and ensuring actions are owned and progressed through to resolution.
• Establish and maintain appropriate client governance, including account reviews, service reviews, steering committees and executive engagement.
• Create and maintain and client account plans, understanding their current and future business needs, planning how RDT can support these requirements and generating additional revenue opportunities as a result.
• Develop a strong understanding of each client's business strategy, operating model, market environment and technology landscape.
• Build trusted relationships with stakeholders at all levels, including operational, technology, commercial and executive stakeholders.
• Develop and execute account growth strategies and maintain a qualified pipeline of opportunities across assigned accounts.
• Manage the commercial lifecycle of client engagements, including SOWs, change requests, negotiations, renewals, contractual amendments and approvals.
• Maintain oversight of account revenue, commercial performance and forecasting.
• Work closely with Product, Delivery, Applications Support, Finance, Marketing and Leadership teams to ensure client priorities and commitments remain aligned.
• Act as the voice of the client within RDT, translating client feedback and market developments into actionable insight.
• Keep up to date with RDT products, strategic initiatives, technology developments and release plans.
• Proactively identify and manage commercial, delivery, relationship and operational risks through to resolution.
• Liaise with operational delivery management regarding project progress, release schedules and resource availability.
• Deliver clear, concise and timely communications, presentations, workshops and client meetings.
• Arrange and facilitate client training, workshops, demonstrations and executive engagement activities.
• Contribute to wider business development activities including partner relationships, conferences, industry events and strategic initiatives.

• Excellent understanding of the insurance industry (ideally Personal Lines with an Insurer, MGA or supplier to these). In depth knowledge of the UK Motor Insurance Claims would be highly valued
• Understanding of insurance operations and customer journeys.
• Proven track record (at least 2 years) in the role of CRM (or role with equivalent skills) within the general insurance industry and ‘supply chain’ e.g. brokers, intermediaries etc.
• Excellent domain knowledge and understanding of the software development cycle

• Results driven with a desire to deliver accurate and detailed output to external and internal partners at all times
• Excellent collaboration skills
• Business Acumen - Knowledgeable about current & future practices, trends & information affecting the industry & organisation. 
• Ability to make commercially viable decisions
• Ability to assess risk/return - Strong analytical, conceptual and problem-solving skills. Good reasoning skills
• Planning & Implementation - Strong Planning and Project Management skills
• Initiate change by leading by example being agile, flexible, innovative & creative
• Time Management, manage time and stress by being well organised, planning, delegation
• Emotional Intelligence 
• Excellent interpersonal skills, effective communicator and negotiator

• 25 days holiday plus Public Holidays
• Company pension
• Private health cover
• Free parking at the office
• Electric car salary sacrifice scheme
• Company social events

RDT is a leading technology company specializing in innovative software solutions. We are committed to fostering a culture of continuous learning and growth, providing our employees with opportunities to excel and make a meaningful impact. Join us and be part of a team that is shaping the future of technology.
You will be working in a fast-paced environment, with sharp and innovative people who are dedicated, driven and more than happy to share their knowledge with you. You will be expected to be the best you can be and will be encouraged and supported to achieve this

If you meet the requirements, we would love to hear from you. 
 
 Please send your CV by clicking the APPLY button.  Join us and be a part of a team that is shaping the future of technology.

Senior Software Engineers own the technical delivery of a small squad (typically 3–5 engineers) building software with Blazor, C# and RDT’s design system, and report to the Head of Software Engineering. A Senior Software Engineer role combines hands-on technical leadership with line management responsibility, and is a natural next step for engineers who want to grow into leading people as well as leading delivery. 

You'll sit at the heart of delivering great web experiences for real insurance users - interacting directly with customers as you push the UI/UX forward. Yours is a dual-facing role: leading your squad’s day-to-day delivery and technical direction, while line-managing a small number of engineers within it. You will liaise with your immediate team, other Leads across the business and our customers and third parties. You will shape technical solutions, help analyse business requirements, produce technical designs, and support the people in your squad to grow their skills and careers.

• You will lead a small squad delivering web applications built with Blazor, C# and RDT’s design system, setting technical direction and owning code quality within the squad. 
• You will build enterprise, cloud-native applications in Azure, and be involved in the full software development lifecycle, from design through to deployment and support, alongside your squad. 
• You will line-manage a small number of engineers, including regular 1:1s, career development conversations and performance reviews. 
• You will work collaboratively with product owners, delivery managers and other squad / team leads to plan and prioritise your squad’s work, with transparency and clear visibility of progress and risk. 
• You will make good use of AI-assisted engineering tools to work faster and with better quality, applying sound judgement about where human review matters most, and help your squad do the same. 

Essential

• Solid, demonstrable knowledge of Blazor (Server and/or WebAssembly), with the ability to build and maintain applications that consume a shared design system or component library. 
• You are design-minded, with a good eye and taste for craft in web UI/UX, and enjoy working closely with design to get the details right. 
• You like to own a solution end-to-end - from initial design and technical approach through to production support - rather than handing off pieces of the problem. 
• You have a strong working knowledge of C# and .NET. 
• You have experience in highly available, multi-tier and enterprise application solutions, and can design and implement loosely coupled, cloud-native applications.
• You have good experience developing RESTful and/or event-driven APIs using ASP.NET and understand the principles of good API design. 
• You understand the practice of test-driven development and the value of a strong automated testing pyramid - unit, integration and acceptance tests - and can hold your squad to that standard through code review. 

Desirable

• You have experience contributing to or maintaining a design system or shared component library used across multiple applications. 
• You are Microsoft/Azure certified.
• You have experience building and operating applications in the cloud, ideally Azure 
• You have exposure to automated CI/CD pipelines and understand the practices needed to release software safely and frequently. 

Essential

• A degree, similar level qualification, with 2-3 years experience, ready for that next step up 
• Established experience of developing high quality software systems, with some experience leading, or informally leading, a small team. 
• Strong experience and knowledge of all aspects of the Software Development Lifecycle. 
• You make pragmatic, commercially minded decisions - balancing technical ideals against cost, timescale and business value, and knowing when good enough today beats perfect too late. 

Desirable

• You have insurance industry experience. 
• You have experience or a demonstrable aptitude for leading a small team – setting technical direction, reviewing code, and having honest development conversations, including 1:1s and performance reviews. 
• You understand the importance of application scalability, performance and observability
• You've worked on agile projects, and you appreciate the value of rapid iterations. You have experience of agile and practical experience of working as part of an agile team. 
• You have ambition to grow further into product or engineering leadership - for example towards a Principal Software Engineer or Engineering Manager path and a passion for creating great software. 

Benefits

• 25 days holiday plus Public Holidays
• Company pension
• Private health cover
• Free parking at the office
• Electric car salary sacrifice scheme
• Company social events

The Opportunity

You will work with modern Microsoft technologies, cloud platforms and AI-assisted engineering tools to deliver market-leading software to prestigious customers across the insurance industry. RDT is a Microsoft Gold Partner. 

You will work alongside sharp, innovative engineers who are dedicated and driven, and more than happy to share their knowledge with you – including through our guild model and structured career development framework. 

You will have real influence over the direction RDT takes on software development and how we work, and a clear route to grow further as a technical or people leader – including mentoring the next generation of engineers through our long-standing apprenticeship programme.

RDT is a leading technology company specializing in innovative software solutions. We are committed to fostering a culture of continuous learning and growth, providing our employees with opportunities to excel and make a meaningful impact. Join us and be part of a team that is shaping the future of technology.

You will be working in a fast-paced environment, with sharp and innovative people who are dedicated, driven and more than happy to share their knowledge with you. You will be expected to be the best you can be and will be encouraged and supported to achieve this

If you meet the requirements, we would love to hear from you. 

Please send your CV by clicking the APPLY button.  Join us and be a part of a team that is shaping the future of technology.