Claims document processing automation

RDT’s Intelligent Document Processing (IDP) solution doesn’t stop at data extraction. Our integrated ACE orchestration engine uses AI to extract and analyse the data, automatically updates your systems, assigns tasks, suggests and triggers next steps – delivering complete process automation rather than just extracting data

How it works

Document arrives via email, upload, or portal
AI extracts all relevant data points with high accuracy
ACE engine updates downstream systems, flags exceptions, and routes next steps
Tasks are assigned to appropriate team members based on content and rules
Human-in-the-loop controls where complexity, sensitivity, or risk requires a human decision, the system pauses and hands over control

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Platform components

Document intelligence engine

Comprehensive document processing across all formats and sources

Ingest documents from any source, including email, web portals, and direct uploads
Extract structured and unstructured data with AI-powered accuracy
Classify documents by type, priority, and business requirements
Validate extracted data against relevant data sources/systems /partners
Handle various file formats, including PDFs, images, and scanned documents

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ACE orchestration engine

Process automation that drives business outcomes

Automatically populate policy management, claims and other systems
Generate and assign tasks based on document content and business rules
Apply configurable logic to approve, escalate, or route cases appropriately
Trigger multi-step workflows across departments and systems
Provide real-time status updates and exception handling

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Enterprise integration layer

Seamless connectivity with existing business systems and third parties

Connect with policy management platforms, claims systems, and LOB-specific applications
Maintain data integrity with robust validation and error handling
Scale to handle volume fluctuations without performance impact
Ensure security with end-to-end encryption and audit trails
Support compliance requirements, including ISO27001 standards

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Operational efficiency

Transform document processing from hours to minutes. Eliminate manual data entry, reduce processing bottlenecks, and allow staff to focus on higher-value activities that require human expertise.

Process consistency

Apply business rules consistently, reduce errors from manual handling, and ensure compliance with internal policies.

System integration

Connect document processing directly to your existing business systems. Eliminate data silos, reduce duplicate entry, and maintain accurate records across all platforms.

Scalable operations

Handle increasing document volumes without proportional increases in processing staff. Support business growth while maintaining processing speed and accuracy.

Real-world application

Currently live with a leading MGA, our Intelligent Document Processing (IDP) solution processes thousands of claim documents daily. Incoming claim documents are automatically identified, key policy details extracted and validated, claim records created in your system, and the right adjusters assigned- complete with full case context – all without manual intervention.

Our system handles everything from handwritten forms and email attachments to court documents and engineering reports, achieving 99%+ accuracy. Manual triage tasks that once took tens of minutes per document are now completed in just minutes, enabling claims to flow seamlessly from submission to adjuster assignment.

This dramatic reduction in processing time frees your team to focus on high-value customer interactions and the resolution of complex cases, driving both efficiency and improved outcomes.

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