A single system of control for claims operations

RDT’s claims management system is a configurable, cloud-native platform that provides a single system of record and control for claims operations. It connects claims data, workflows, users, communications, payments, and reporting in one governed environment – while integrating seamlessly with existing systems and partners.

Reduce complexity

Fewer handoffs, fewer systems, clearer ownership

Improve consistency

Standardised processes with controlled flexibility

Maintain control & compliance

Full auditability and governed decision-making

Scale with confidence

Support growth without operational complexity

Measured impact across claims operations

Organisations using our claims management system typically see measurable improvements in efficiency, consistency, and speed across the claims lifecycle, including:

  • Up to 85% reduction in processing time across document-heavy claims workflows, achieved by automating intake, data extraction, and workflow orchestration

  • Fewer manual touchpoints by reducing re-keying and unnecessary handoffs between teams and systems

  • Faster claim settlement through clearer ownership, integrated processes, and reduced operational delays

  • Improved experience for claims teams and customers by removing friction, increasing transparency, and enabling more timely communication

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RDT claims management platform with automation

Designed to integrate, not replace

Our claims management system is built to work alongside existing policy, billing, finance, and data platforms. Through pre-built integrations and APIs, it connects internal systems with external suppliers and service partners – supporting incremental modernisation without large-scale core replacement.

 

Full life cycle coverage

 

  • First notification of loss (FNOL)
  • Coverage and liability assessment
  • Investigation and third-party management
  • Settlement, payments, and recoveries
  • Management information, audit, and regulatory reporting
claims automation reporting

Core platform capabilities

Configurable workflows

Design and adapt claims processes to different products, partners, and levels of complexity without code changes

Workload & task management

Balance queues, assignments, and priorities to keep claims moving efficiently

Intelligent document processing

Use AI to classify documents and extract validated data from incoming claims information

Claims data & integrations

Maintain a central claims record while connecting systems and partners through APIs

Fraud detection & alerts

Apply data-driven rules and intelligence to flag potential fraud early in the claim

Omnichannel communications

Automate and manage communications across channels in one consistent view

Automated & instant payments

Trigger secure claim payments directly from workflows with full control and auditability

MI, reporting & audit

Gain real-time insight with automated reporting and end-to-end audit trails

Claims automation solutions powered by ACE

A trusted insurance partner

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RDT has been instrumental in enabling Somerset Bridge to scale during a period of significant growth. Using ACE, we have driven efficiency and process improvement – and by automating a large proportion of high-volume, low-effort tasks, our claims handlers can now focus on more value-added activities.

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Somerset Bridge
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When customers experience a smooth claims process their satisfaction increases. By swiftly addressing their claims, we demonstrate responsiveness and commitment to their needs.

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Markerstudy Insurance Services
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Easily configure workflows with ACE - our powerful automation engine

See how our technology handles total loss motor claims, showcasing the real-world impact of AI and automation. ACE simplifies complex claims processes with speed and precision, giving you full control over how your workflows are designed, deployed, and improved over time.

Our modular, cloud-native platform supports a wide range of claims scenarios – from FNOL to settlement – adapting to your processes and evolving with your business. Whether you’re digitising motor, home, or complex claims, RDT helps you work smarter across the entire insurance lifecycle.

Get in touch

Talk to us about standalone solutions, or a full end-to-end platform combining intelligent automation and workflow orchestration. 

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