A single system of control for claims operations
RDT’s claims management system is a configurable, cloud-native platform that provides a single system of record and control for claims operations. It connects claims data, workflows, users, communications, payments, and reporting in one governed environment – while integrating seamlessly with existing systems and partners.
Reduce complexity
Fewer handoffs, fewer systems, clearer ownership
Improve consistency
Standardised processes with controlled flexibility
Maintain control & compliance
Full auditability and governed decision-making
Scale with confidence
Support growth without operational complexity
Measured impact across claims operations
Organisations using our claims management system typically see measurable improvements in efficiency, consistency, and speed across the claims lifecycle, including:
-
Up to 85% reduction in processing time across document-heavy claims workflows, achieved by automating intake, data extraction, and workflow orchestration
-
Fewer manual touchpoints by reducing re-keying and unnecessary handoffs between teams and systems
-
Faster claim settlement through clearer ownership, integrated processes, and reduced operational delays
-
Improved experience for claims teams and customers by removing friction, increasing transparency, and enabling more timely communication

Designed to integrate, not replace
Our claims management system is built to work alongside existing policy, billing, finance, and data platforms. Through pre-built integrations and APIs, it connects internal systems with external suppliers and service partners – supporting incremental modernisation without large-scale core replacement.
Full life cycle coverage
- First notification of loss (FNOL)
- Coverage and liability assessment
- Investigation and third-party management
- Settlement, payments, and recoveries
- Management information, audit, and regulatory reporting

Core platform capabilities
Configurable workflows
Design and adapt claims processes to different products, partners, and levels of complexity without code changes
Workload & task management
Balance queues, assignments, and priorities to keep claims moving efficiently
Intelligent document processing
Use AI to classify documents and extract validated data from incoming claims information
Claims data & integrations
Maintain a central claims record while connecting systems and partners through APIs
Fraud detection & alerts
Apply data-driven rules and intelligence to flag potential fraud early in the claim
Omnichannel communications
Automate and manage communications across channels in one consistent view
Automated & instant payments
Trigger secure claim payments directly from workflows with full control and auditability
MI, reporting & audit
Gain real-time insight with automated reporting and end-to-end audit trails
Claims automation solutions powered by ACE
Automated motor claims workflows across the claims lifecycle
ACE delivers intelligent automation across the motor claims lifecycle, coordinating data, decisions, and workflows for repair, total loss, and personal injury claims. By extracting, enriching, and validating claim data, assessing liability, orchestrating approvals, and managing settlements and payments, ACE ensures claims progress efficiently and consistently.
Through seamless integration with repair networks, third-party providers, and internal systems, ACE reduces operational complexity, improves control and compliance, and accelerates resolution – helping insurers lower costs while delivering better outcomes for customers.

Motor claims workflows
AI-powered intelligent document processing
Automatically extracts, validates, classifies, and routes data from all incoming claims documents – whether emails, scans, PDFs, or handwritten forms—using AI and workflow orchestration to reduce manual work, improve accuracy, and accelerate claims handling from intake through assignment and next steps.

Intelligent document processing
AI-generated claims summaries
ACE automatically generates clear, accurate summaries of claims by analysing structured and unstructured data across the claim lifecycle. AI claims summaries give handlers instant visibility of key facts collected over the course of the claims journey – reducing reading time, improving decision-making, and enabling faster, more consistent outcomes.

AI claims summaries
Bordereaux
ACE automates the payment bordereaux process by aggregating and validating payment data, ensuring accurate reporting and compliance. It generates and submits bordereaux directly through the platform, reducing manual effort and improving efficiency in payment reconciliation.

Bordereaux
Automated claims recoveries and subrogation
ACE automates the identification, pursuit, and settlement of recoveries and subrogation opportunities by assessing liability, validating documentation, triggering recovery workflows, and managing third-party communications – reducing leakage and accelerating cost recovery.

Recoveries & subrogation
Indemnity
ACE streamlines the indemnity process by automating the assessment, validation and payment of claims for policyholders entitled to compensation for covered losses or damage.

Indemnity
Payment processing
ACE automates the payment authorisation process by applying pre-set rules and limits, and directly processes payments to policyholders and vendors through the platform.

Payment
A trusted insurance partner
RDT has been instrumental in enabling Somerset Bridge to scale during a period of significant growth. Using ACE, we have driven efficiency and process improvement – and by automating a large proportion of high-volume, low-effort tasks, our claims handlers can now focus on more value-added activities.
Somerset Bridge
When customers experience a smooth claims process their satisfaction increases. By swiftly addressing their claims, we demonstrate responsiveness and commitment to their needs.
Markerstudy Insurance Services
true
Easily configure workflows with ACE - our powerful automation engine
See how our technology handles total loss motor claims, showcasing the real-world impact of AI and automation. ACE simplifies complex claims processes with speed and precision, giving you full control over how your workflows are designed, deployed, and improved over time.
Our modular, cloud-native platform supports a wide range of claims scenarios – from FNOL to settlement – adapting to your processes and evolving with your business. Whether you’re digitising motor, home, or complex claims, RDT helps you work smarter across the entire insurance lifecycle.
Start anywhere, scale everywhere
Get in touch
Talk to us about standalone solutions, or a full end-to-end platform combining intelligent automation and workflow orchestration.










