Posted on 21 May 2025 by
RDT has partnered with digital third-party administrator HIBRiD to launch a transformative claims platform, offering a new generation of AI-driven, carbon-neutral claims services, tailored for the London Market.
21 May 2025
RDT & HIBRiD to launch AI-first, carbon neutral claims platform for the London Market
HIBRiD’s bold vision is to radically simplify and accelerate claims through the use of artificial intelligence, intelligent automation, and a focus on sustainability, with carbon-neutral claims processing embedded into its operating model from day one.
With RDT as its technology partner, HIBRiD is redefining what’s possible for modern claims management. This collaboration not only supports HIBRiD’s mission to bring transparency and innovation to a historically complex space – it also represents a strategic step forward for RDT’s expansion in the London Market.
AI-first claims handling: powered by ACE
HIBRiD, established in 2024, is built from the ground up to transform London Market claims. At the core of the partnership is RDT’s ACE, an intelligent workflow orchestration engine to create an end-to-end claims platform that is faster, smarter, and greener, combining intelligent automation with sustainability and full transparency, to meet the complex demands of brokers, MGAs, and capacity providers.
Built for scalability and high-volume environments, ACE supports the complex, dynamic needs of the London Market by offering real-time data integration, configurable workflows, and the flexibility to tie together previously disparate systems for smooth, streamlined processing.
HIBRiD goes beyond carbon neutrality by partnering with offset providers to deliver carbon-positive claims services that actively regenerate the environment. Through integrated sustainability metrics, emissions reporting, and incentives for greener claims practices, HIBRiD empowers insurers to reduce their impact and contribute to a climate-conscious insurance ecosystem.
What ACE delivers
ACE enables intelligent, AI-first claims handling with built-in intelligent document processing (IDP) that extracts, interprets, and acts on data from sources like unstructured documents, emails, and third-party platforms.
This empowers insurers to:
- Automatically identify and prioritise high-risk claims
- Trigger the next-best action based on real-time insights
- Summarise long chains of correspondence or documentation
- Reduce manual touchpoints without sacrificing accuracy
- Maintain a full audit trail to meet regulatory demands
The result? A smarter, faster claims journey — one that improves accuracy, enhances agility, and delivers new levels of control to brokers, MGAs, and capacity providers.
Justin Murphy, CEO of HIBRiD said:
“From day one, our mission at HIBRiD has been to rethink how claims should be handled. We want them to be handled faster, smarter and more sustainably.
We’re not just digitising legacy processes, but fundamentally transforming them using AI, automation, and sustainability as core principles. RDT’s ACE platform allows us to do exactly that.
We’re delivering a claims experience that is agile, intelligent and built for the future.”
Why HIBRiD and RDT are the right fit for the London Market
Together, HIBRiD’s AI-first platform and RDT’s orchestration technology redefine how claims should be handled – moving away from slow, manual, and fragmented workflows toward a future that’s:
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AI-powered from triage to settlement
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IDP-enabled to reduce data silos and manual input
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Carbon-neutral, aligning operations with ESG goals
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Configurable and compliant, tailored to market-specific needs
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Fully transparent, with smart reporting and auditability built in
Mark Bates, CEO of RDT, said:
“This is a powerful meeting of vision and technology. HIBRiD is setting a bold new benchmark for claims in the London Market, and ACE was built for exactly this challenge – combining AI, automation and auditability in a way that brings speed, accuracy, and control to even the most complex claims journeys.”
Together, RDT and HIBRiD offer a purpose-built alternative to traditional, fragmented claims handling. One that’s AI-first, emissions-aware, and tailored to the dynamic needs of brokers, MGAs and capacity providers across the London Market.
As HIBRiD readies its platform for launch, this partnership represents a blueprint for what claims handling should look like – streamlined, scalable, sustainable, and fully digital.
Learn more about HIBRiD here.
Ready to see how ACE can transform specialty claims?
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