Insurance Platform for Insurers

The challenge TPAs face today

TPAs operate high-volume services on behalf of multiple clients, each with different rules, expectations and systems.

Common challenges include:

Volatile claims and policy servicing volumes across clients
Tight SLAs and performance commitments
Manual work and rework caused by incomplete information
Client-specific rules managed through spreadsheets and email
Limited visibility across queues, teams and partners

What TPAs need to operate effectively

TPAs don’t need to own policy or claims platforms. They need to:

Deliver services accurately at scale
Apply client-specific rules consistently
Coordinate work across teams and suppliers
Maintain auditability and SLA performance
Integrate with multiple insurer and MGA systems

How RDT supports TPA operations

Meet TPAs at scale

Support high and fluctuating volumes while consistently meeting insurer and MGA SLAs.

RDT helps TPAs:

Keep work moving across queues and teams
Reduce delays caused by manual handoffs
Maintain predictable throughput under pressure

Explore claims solutions

Deliver consistent services

Apply client-specific rules and processes without relying on spreadsheets, email, or tribal knowledge.

RDT helps TPAs:

Manage differing insurer and MGA requirements
Apply consistent controls across clients
Reduce rework caused by inconsistency

Explore policy servicing support

Operate with visibility and control

Gain clear oversight of workload, progress, exceptions and performance across clients.

RDT helps TPAs:

Improve visibility across teams and partners
Surface issues before SLAs are missed
Support auditability and reporting requirements

Explore data, documents & reporting

Core operational areas we support

Claims operations

Support high-volume claims handling, triage, supplier coordination and status management – while meeting insurer and MGA SLAs.

→ Explore claims solutions

Policy servicing

Manage mid-term adjustments, endorsements, cancellations and reinstatements under delegated authority.

→ Explore policy servicing support

Decision & referral support

Apply consistent referral, authority and decision logic in support of insurer and MGA underwriting teams.

→ Explore decision support

Data, documents & reporting

Improve document handling, MI, bordereaux and reporting across clients and portfolios.

→ Explore data & reporting

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Capabilities that enable TPA delivery

Workflow automation & intelligence (ACE)

ACE helps TPAs reduce manual effort and meet SLAs across high-volume, multi-client operations.

It keeps work moving across teams, systems and partners – without requiring TPAs to own core platforms.

With ACE, TPAs can:

Orchestrate work across queues and teams
Apply client-specific rules and controls
Surface exceptions early
Improve transparency for clients

ACE can be adopted independently or as part of the wider RDT platform.

→ Explore ACE

Who we work with

TPAs delivering high-volume claims services

TPAs supporting insurer and MGA portfolios

TPAs operating under tight SLA commitments

TPAs scaling delivery without increasing cost

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30% less manual effort. Happier teams. Faster claims.

Somerset Bridge cut 30% of manual admin, reduced vendor costs, and improved handler satisfaction – all without growing headcount. Learn how RDT’s intelligent automation suite transformed their insurance operations into a scalable, future-ready model.

Read case study