Motor claims automation software

Close claims in days, not weeks

Motor claims that once took 2-3 weeks to resolve can now be closed in just 2-3 days with ACE’s advanced automation capabilities

Single touch resolution

ACE increased the single-touch resolution rate for motor claims from 7% to 87%, allowing claims handlers to focus on more complex cases

Boost operational efficiency

ACE has helped motor insurance providers grow without the need for additional staff, saving over £2M in operational costs by automating repetitive tasks

How ACE transforms motor claims

ACE automates the time-consuming manual processes typically involved in motor claims handling, from electronic first notification of loss (ENOL) to final settlement. With human oversight where needed, ACE ensures that claims handlers can concentrate on the high-value tasks that truly require their expertise, while automation drives speed and accuracy.

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Claims automation software

ACE claims automation software

What our customers say

RDT has been instrumental in enabling Somerset Bridge to scale during a period of significant growth. Using ACE, we have driven efficiency and process improvement – and by automating a large proportion of high-volume, low-effort tasks, our claims handlers can now focus on more value-added activities.

Head of Claims Systems, Somerset Bridge

When customers experience a smooth claims process their satisfaction increases. By swiftly addressing their claims, we demonstrate responsiveness and commitment to their needs.

Specialist Claims Manager, Markerstudy Insurance Services Limited

Out of the box functionality for motor claims

ACE comes with pre-built workflows specifically designed for motor claims handling, including:

ENOL
repair
personal injury
total loss
bordereaux
indemnity
recovery

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What is ACE?

ACE is cutting-edge workflow orchestration and automation software, engineered to transform claims processing for motor insurers.

This solution enables business users to create and deploy custom claims processing workflows within their existing technology systems.

By automating time-consuming manual tasks, it simplifies motor claims handling, enhances efficiency, and empowers businesses to adapt quickly to changing requirements.

ACE explained

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Key Integrations

Key features

Workflow and process customisation

Design and implement tailored workflows with BPMN
Adapt ready-to-use insurance templates
Configure rules and triggers to streamline every step of the claims journey

Integration and data management

Integrate with third-party suppliers and system
Streamline complex workflows
Cross-reference information to ensure accuracy and prevent fraud

Reporting and insights

Maintain traceability for compliance and transparency
Track progress with an intuitive reporting dashboard
Manage the entire claims process from start to finish for consistent, efficient outcomes

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Out of the box motor claims automation workflows

Repair

ACE’s repair workflow automates the entire process of instructing, assessing, approving, and managing repairs for damaged vehicles, ensuring customers are kept informed at every stage.

This automation allows insurers to significantly reduce manual tasks, such as data entry and reliance on third-party systems, while improving accuracy. As a result, claims resolutions are expedited, enabling customers to get back on the road as quickly as possible.

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Repair

Total loss

ACE automates the total loss claim process through our strategic partner integrations, streamlining and automating the various steps involved in instructing, assessing, verifying, and processing claims, often facilitating same-day settlements.

From the moment a claim is reported to the final settlement with the policyholder, insurers benefit from proactive customer updates, reduced errors and manual administration, accelerated claims processing times, and enhanced customer satisfaction.

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Total loss

Recovery

ACE automates the claims recovery process, encompassing the identification, validation, and pursuit of responsible third parties to recover costs effectively.

This automation enables insurers to enhance efficiency, reduce costs, and maximise recovery rates, ultimately leading to improved profitability and superior service for policyholders.

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Recovery

Indemnity

ACE streamlines the indemnity process by automating the assessment, validation, and payment of claims for policyholders entitled to compensation for covered losses or damages.

By automating this process, claims are managed swiftly and cost-effectively, significantly reducing the potential for errors and delays typically associated with manual processing.

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Indemnity

Personal injury

Our integration with Verisk’s Claims Outcome Advisor (COA) automates the personal injury claims process through ACE, empowering insurers to enhance efficiency and accuracy while minimising the risk of errors and delays often associated with manual processing.

This automation allows claims to be resolved quickly and cost-effectively, ultimately leading to improved outcomes for both claimants and insurers.

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