Posted on 18 July 2024 by
Jon Mitchell, chief operating officer at RDT, explores how insurers can improve operational efficiency amidst the challenges of digital progress while maintaining essential legacy systems in an Insurance Times article
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18 July 2024
Explore how insurers can improve operational efficiency and the challenges of digital progress while maintaining essential legacy systems in an article in Insurance Times.
As insurers prioritise improving operational efficiency, Jon Mitchell, COO of RDT, emphasises that this goal should be an ingrained practice rather than a standalone objective. However, achieving this is complex due to resource demands, expertise requirements, and budget constraints, as highlighted by the RDT Tech Poll.
Jon argues that completely replacing legacy systems is often ineffective and costly, with a high failure rate. Instead, he advocates for a hybrid approach that integrates modern solutions with existing systems. This method is more cost-effective and less disruptive, allowing insurers to enhance efficiency without overhauling their entire infrastructure.
He highlights RDT’s Agile Composition Engine (ACE) as an example of a future-proof solution that combines automation with human oversight, supporting scalability and enabling insurers to streamline claims processes and reduce operational costs. ACE bridges the gap between legacy and modern systems, offering pre-configured industry integrations and easy configurability, making it ideal for immediate deployment.
Jon concludes that by adopting a hybrid approach, insurers can achieve significant operational efficiency, driving growth and maintaining competitiveness in the market.
Looking to enhance operational efficiency while seamlessly integrating with your existing systems? Learn how ACE can help you achieve significant cost savings and faster claims processing.
