Leading insurance technology provider RDT today announced that its customer, RAA Insurance, has won a Fourth Annual Celent Model Insurer Asia 2014 Award in the Policy Administration category. The RAA award entry showcased the company’s deployment of Landscape, RDT’s flagship policy and claims administration system.
RAA Insurance is a leading South Australian general insurer with a proud history of servicing South Australia’s insurance customers for over 75 years. The company’s insurance products are distributed exclusively through the RAA Office network across South Australia and in Broken Hill and through a specialist staffed call centre located in Adelaide.
The award was announced at the Celent Model Insurer Asia Summit held in Singapore earlier this month. The Model Insurer Asia Award recognises the top technology initiatives in the Asia-Pacific region which best address the question “What would it look like for an insurer to do everything right with today’s technology?”
RAA’s winning initiative offered an example of an end-to-end solution that delivered all-round improved usability for new business, claims, renewals and policy adjustments. It also combined the flexibility to bring new products to market quickly and efficiently with the scalability to evolve in line with the company’s future growth.
Ian Stone, RAA’s Group Managing Director said:
“This is a great win for RAA and reflects the value of RDT’s Landscape solution. Our whole team is thrilled that our efforts have been recognised. The platform itself is now the mainstay of our business and puts us in a strong position to serve our customers well into the future.”
Ian reports that RAA staff are no longer burdened by heavy administrative workloads and can devote their time to customer activities. As a result, staff are more motivated; they now have the freedom and opportunity to do more and to focus on customer care where it is truly needed.
Extensive workflow functionality has virtually eliminated human error and has taken two-stage referrals out of the process. Having implemented the solution, RAA now receives 27,000 less motor claims service calls per annum and enjoyed record levels of GWP revenue growth in the first two months the system went live.
RDT’s Landscape is a highly configurable insurance administration system featuring a comprehensive rating engine with underwriting rules which enables RAA to modify as required in line with market changes. RAA attributes a wide range of benefits directly to the Landscape platform. These include reduced costs of operation, increased productivity and greater control of its own product and sales processes across its motor, household, and boat insurance lines of business.
Mark Bates, CEO, RDT said:
“We congratulate RAA on this achievement. It has shown how driving efficiencies in a complex and challenging administrative environment can impact across the organisation. We are very happy to have played our part in this success story.”
Wenli Yuan, Senior Analyst, Celent, said:
“Celent is proud to acknowledge insurers who make significant contributions to raising standards of excellence in the important Asia region. RAA has joined an elite group of winners by demonstrating best practices in harnessing technology to deliver demonstrable benefits to both its business and customer base.”