RDT made its name as a supplier of cutting edge software, and our technology is available through the deployment method and servicing model that’s best suited to each customer’s individual needs. However in many cases we advocate cloud deployment of our software within an RDT managed service, a model that has specific advantages to MGAs as they flex and grow. We put our most talented and experienced developers to work managing the applications for our clients and we believe that implementing our software via Microsoft Azure provides MGAs with many material advantages.
We have a long-term relationship with Microsoft and have invested in making all our offerings web-based and Azure compliant. Hosting software in Azure is secure, cost-effective and speeds up delivery and deployment. The benefits are huge, which is why it’s a route we encourage our customers to take. Deploying software in the cloud provides scalability that allows us to increase or decrease capability as demand dictates while tracking costs on a month-by-month basis, allowing creative and flexible cost allocation models to be created to align with our customers’ revenue models.
MGAs generate far more data than most types of business and Azure provides the ability to manage and process as much data as necessary, once again scaling up or down depending on need. Meanwhile there’s no limit to the scope for future growth – it’s not possible for a business to become too big for Azure.
RDT Managed Service
RDT managed service, hosted in Azure
This is our ‘gold star’ fully managed service. Software is deployed in Microsoft Azure making use of RDT’s relationship with Microsoft. We take care of all of the day-to-day running of the Atlas components required, such as installing the software and ensuring that it’s running, making backups, and even emptying disks when they get full. The only thing not fulfilled by RDT in this option are business processes, although we do perform certain small tasks such as entering the customers’ rates to the system or adding a new user.
Should a customer already have a large-scale infrastructure-hosting relationship with Microsoft, this can be leveraged to ensure the lowest cost to the customer.
Tasks RDT performs in the managed service package:
- SQL server health monitoring and housekeeping
- Application database replication monitoring and backup
- Batch schedule monitoring
- File transfer monitoring
- System vulnerability testing
- Business continuity planning
- Cryptography monitoring
- Application performance monitoring
- MID processing
- EDI message processing
- Antivirus updates
- Operating system maintenance and patching
- Cryptography maintenance
- Monitoring and alert maintenance
- Rates update promotion
- PAF \ postzon updates
- Application release to pre-production
- Application release to production
- Hardware and storage review
- Call review meetings
- Service level reporting meetings
- Service review meetings
- Incident management
- Service request management
- Change request management
Customers who opt for this service are able to focus solely on what they do, without having to worry about issues relating to their technology infrastructure. Their IT department can be minimal or focused elsewhere, making this an ideal choice for a start-up, niche player, or any business with a stretched IT team. Using this service enables a business, or area of a business, to get up and running very quickly and cost effectively. Ultimately RDT has the experience and expertise to run this end of a business’s operation more efficiently, and more cheaply, than they could do it themselves.
Customer managed, in the customer’s own Azure
The customer manages everything themselves and the software resides in the customer’s Azure.
This will work for an established company that already has a large IT department with the capacity and ability to manage the technology. With this option the company enjoys all the benefits of cloud deployment but retains control of all its management and processes.
Here the customer manages everything themselves and hosts it themselves in their own in-house data centre. RDT supplies the software and provides support as and when it’s needed in a ‘traditional’ software licence and support model.
This option is suitable only for a large MGA that has a substantial, well-established IT department and its own data centre.
“Landscape’s core functionality is fantastic and has supported ARB with expansion of its product lines and overall business growth. RDT excels in understanding and anticipating insurer needs and developing innovative, value added modules for the platform”Julie Frazer, Head of Operations, ARB Underwriting